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I've sent in two tickets which both were never replied to or even closed: indicating that someone might have at least looked at it and decided the issue didn't need answering. I'm not the only one on our server that has sent in Tickets just to have them ignored totally.
Ticket ID: OGA-854600
SIERRADANE (US Server)
4/13/2021
Ticket ID: YKH-524998
SIERRADANE (US Server)
11/8/2021
There is no one on our (US Server) forums to answer any questions or concerns about any bug, technical issue or just a normal question.